Frequently Asked Questions

A complete EcoFlow system includes: Delta Pro Ultra battery units (6kWh each), Pro Ultra inverters (7.5kW each), Smart Home Panel (12 breaker slots), and optional solar panels (400W each). The system provides seamless backup power and can be expanded as your needs grow.

This depends on your essential appliances and desired backup duration. Our calculator helps determine your needs, but typically: 1-2 batteries for basic needs (lights, refrigerator, internet), 3-4 batteries for moderate use (plus some A/C), and 5+ batteries for whole-home backup. Each battery provides 6kWh of storage.

Absolutely! EcoFlow systems are designed for easy expansion. You can start with just the battery backup system and add solar panels at any time. Each Pro Ultra inverter can handle up to 5,600W of solar input, and the system supports up to 14 solar panels total.

Yes! The EcoFlow Smart Home Panel automatically switches to backup power within 30 milliseconds of detecting an outage. Your selected circuits will continue running seamlessly. When grid power returns, the system automatically switches back and begins recharging the batteries.

Yes! The EcoFlow app provides real-time monitoring of your system's performance, battery levels, energy usage, and solar production (if applicable). You can control circuit priorities and receive alerts about system status from anywhere.

Most EcoFlow system installations take 1-2 days depending on system size and complexity. Simple battery backup systems can often be completed in one day, while larger systems with solar integration may require two days. We'll provide a detailed timeline during your consultation.

We minimize disruption by working with your electrical panel in sections. Most of the installation can be completed while your power remains on. We'll need to shut off power for 2-4 hours during the final connections, and we'll coordinate this timing with you in advance.

We'll assess your current electrical panel during our consultation. If upgrades are needed, we can handle the complete panel upgrade as part of your EcoFlow installation. This ensures your system operates safely and efficiently.

EcoFlow batteries can be installed indoors or outdoors and are designed for various mounting options. Common locations include garages, utility rooms, or exterior walls. We'll recommend the best location based on your home's layout, accessibility, and ventilation requirements.

The federal Investment Tax Credit (ITC) allows you to deduct 30% of your EcoFlow system cost from your federal taxes. This applies to both battery storage and solar components. The credit is currently set at 30% through 2032, then steps down to 26% in 2033 and 22% in 2034.

Most homeowners qualify for the federal tax credit if they have sufficient tax liability and own their system. The credit applies to your federal income tax, not your property taxes. You must have enough tax liability to claim the full credit, though unused credits can be carried forward to future tax years.

The tax credit covers the full cost of your EcoFlow system including: equipment (batteries, inverters, Smart Home Panel), installation labor, permitting fees, and any necessary electrical upgrades. Solar panels and related equipment are also eligible if added to your system.

You claim the credit by filing IRS Form 5695 with your tax return for the year your system was installed and operational. We'll provide all necessary documentation including receipts and certificates. We recommend consulting with a tax professional to ensure proper filing and maximize your benefits.

Yes! Texas offers additional benefits including: property tax exemptions for solar installations, net metering programs through local utilities, and time-of-use rates that can increase your savings. Some local utilities also offer rebates for battery storage systems. We'll help you identify all available incentives in your area.

Absolutely! You can finance your EcoFlow system and still claim the full 30% tax credit. Many customers use the tax credit refund to pay down their loan principal. We offer solar loans specifically designed to work with tax credits, often with deferred payment options until you receive your refund.

EcoFlow provides a comprehensive warranty: 10 years on batteries, 5 years on inverters, and 2 years on the Smart Home Panel. Additionally, we provide a 10-year workmanship warranty on our installation. Solar panels (if included) come with 25-year performance warranties.

The warranty covers manufacturing defects, performance issues, and component failures. This includes battery capacity degradation below specified thresholds, inverter malfunctions, and Smart Home Panel issues. Our installation warranty covers any issues related to our workmanship.

Simply contact our local support team at 1-888-571-5911. We'll diagnose the issue remotely when possible and dispatch a technician if needed. As your certified installer, we handle all warranty claims directly with EcoFlow, ensuring fast resolution and minimal downtime.